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Delivery & Returns

Shipping

Delivery Costs

Our standard shipping zones and costs are as follows:

Shipping Destination

Northern Ireland

Republic of Ireland

Mainland UK

Courier

City Air Express

City Air Express

DHL Express

Cost £GBP

£4.95

£8.00

£6.00

Excluded UK Shipping Zones

As present we are unable to ship to the following UK postcodes:

AB31 4AB54 6DG8 9HS9 5IV51 9KW16 3PA29 6PA49 7PH17 2PH39 4
AB31 5AB54 7DG9 0IV13 7IV52 8KW17 2PA30 8PA60 7PH18 5PH40 4
AB31 6AB54 8DG9 7IV21 2IV53 8KW2 6PA31 8PA61 7PH19 1PH41 2
AB33 8AB55 4DG9 8IV22 2IV54 8KW3 6PA31 9PA62 6PH20 1PH41 4
AB34 4AB55 5DG9 9IV23 2IV55 8KW5 6PA32 8PA63 6PH21 1PH42 4
AB34 5AB55 6FK18 8IV24 3IV56 8KW6 6PA33 1PA64 6PH22 1PH43 4
AB35 5AB56 1FK19 8IV25 3IV63 6KW7 6PA34 4PA65 6PH23 3PH44 4
AB36 8AB56 4FK20 8IV26 2IV63 7KW8 6PA34 5PA66 6PH24 3PH49 4
AB37 9AB56 5FK21 8IV27 4KA27 8KW9 6PA35 1PA67 6PH25 3PH50 4
AB38 7DG3 4G63 0IV28 3KA28 0PA20 0PA36 4PA68 6PH26 3ZE1 0
AB38 9DG3 5G63 9IV40 8KW1 4PA20 9PA37 1PA69 6PH30 4ZE1 9
AB44 1DG4 6HS1 2IV41 8KW1 5PA21 2PA38 4PA70 6PH31 4ZE2 9
AB45 1DG6 4HS2 0IV42 8KW10 6PA22 3PA41 7PA71 6PH32 4ZE3 9
AB45 2DG7 1HS2 9IV43 8KW11 6PA23 7PA42 7PA72 6PH33 6
AB45 3DG7 2HS3 3IV44 8KW12 6PA23 8PA43 7PA73 6PH33 7
AB53 4DG7 3HS4 3IV45 8KW13 6PA24 8PA44 7PA74 6PH34 4
AB53 5DG8 0HS5 3IV46 8KW14 7PA25 8PA45 7PA75 6PH35 4
AB53 6DG8 6HS6 5IV47 8KW14 8PA26 8PA46 7PA76 6PH36 4
AB53 8DG8 7HS7 5IV48 8KW15 1PA27 8PA47 7PA77 6PH37 4
AB54 4DG8 8HS8 5IV49 9KW15 9PA28 6PA48 7PA78 6PH38 4

International Delivery

International destination means any destination outside the United Kingdom. We have limited ability to ship to international addresses. For international shipping inquiries please email info@echlinville.com

For any delivery made to an international destination, your purchase may be liable for local sales taxes or import duties or other charges on arrival in your country which may be charged at the time your package is clearing customs or at any other time.

Before you place an order on this website from an international destination you should contact your local customs office with regards to the charges mentioned above.

We are not responsible or liable for any of the charges mentioned above.  All or any additional charges are your responsibility as the legal owner of the goods.  Failure to pay any charges may result in the goods being destroyed by customs or returned to us.  If the goods are returned to us, we will deduct any shipping or associated costs from any refund owed to you and return the balance.

You must comply with all applicable laws and regulations of the United Kingdom, of the country from which the order is placed and of the country for which the product is destined.  We will not be liable or responsible if you break any such law.

In Store Pick Up

In store pick up is available for UK and Ireland shipping residents.  All customers have the option to select in store pick up.  If this option is chosen customers goods will not be shipped.  If the customer would like the goods shipped they will need to make payment by contacting our office on +442842738597.

Refunds & Returns

If goods are to be returned to Echlinville Shop, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@echlinville.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.

If there is a problem with your order or items are faulty, please contact info@echlinville.com.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at info@echlinville.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.

This does not affect your statutory rights.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@echlinville.com

Sale items

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@echlinville.com and send your item to: Echlinville, 62 Gransha Rd, Newtownards, BT22 1AJ, United Kingdom.

Returns Shipping

To return your product, you should mail your product to: Echlinville, 62 Gransha Road, , Kircubbin, BT22 1AJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.